TC Photo coming soon
Co-Founder & CEO
Travis Coleman
Travis is committed to building VTB Loyalty Care Partners around organizational accountability, operational excellence, and compassionate, person-centered support.
About us
Values through behavior.
VTB Loyalty Care Partners is a developing Pennsylvania human services agency, preparing to support individuals with intellectual disabilities and autism in Montgomery County.
About VTB
A developing Pennsylvania human services agency.
VTB Loyalty Care Partners is currently completing applicable provider qualification requirements with Pennsylvania’s Office of Developmental Programs (ODP).
- Initial planned service
- In-Home and Community Support
- Initial focus area
- Montgomery County, Pennsylvania
- Intended population
- Individuals with intellectual disabilities and autism
Services will be offered consistent with future authorized services and eligibility requirements. All services described on this website are planned and are not yet available.
What we stand for
The values behind our work
These commitments shape how we plan to hire, train, communicate, and support — every day.
Dignity and respect
Every person is treated as a whole individual — with their own history, culture, preferences, and right to be heard.
Choice and independence
People have the right to make decisions about their own lives. Our role is to support those choices, not make them.
Family partnerships
Families know and love the people we hope to support. We aim to communicate openly and work with them as true partners.
Inclusion and community
Everyone belongs. We want to help people take part in community life in ways that are meaningful to them.
Compassion and professionalism
Warmth and kindness, held together by accountability, reliability, and a commitment to doing things the right way.
Our leadership
Meet Our Founders
VTB Loyalty Care Partners was founded by two leaders who share a commitment to accountability, dignity, and compassionate support.
VU Photo coming soon
Co-Founder & COO
Veronica Urdaneta
Veronica is committed to supporting an organization that prioritizes individual dignity, professional responsibility, and meaningful community inclusion.
How we operate
The VTB Standard
Our philosophy is strict employee accountability, built on fair, documented, and consistently applied procedures.
Every employee is expected to maintain professional conduct, accurate documentation, dependability, compassion, and compliance with applicable agency policies.
Person-Centered Support
Support is planned around each individual’s goals, preferences, and authorized plan — never around staff convenience.
Individual Rights and Independence
Every person’s rights, privacy, choices, and independence are respected and actively protected.
Attendance and Reliability
Individuals and families depend on us. Staff are expected to be on time, prepared, and dependable.
Professional Conduct
Respectful, honest, and professional behavior in every interaction, consistent with agency policies.
Accurate Service Documentation
Documentation must be timely, truthful, and complete. Accurate records protect individuals and the integrity of services.
Safety and Incident Reporting
Serious safety concerns require immediate, appropriate protective action and reporting — without delay.
Staff Training and Supervision
Staff are expected to complete required training and work under supervision that supports quality and growth.
Accountability and Continuous Improvement
We hold ourselves to clear standards, learn from concerns, and keep improving how we work.
The VTB Standard describes our intended organizational commitments. Detailed agency policies and procedures are being developed as part of our provider qualification process.
Doing things the right way
We are taking the time to carefully complete ODP provider qualification requirements, including the policies, training, and oversight they involve.
Growing thoughtfully
We plan to begin with In-Home and Community Support and to expand only when we are appropriately authorized and ready.
Open communication
We’ll be transparent about where we are in the process and what we can — and cannot yet — offer.
Contact our team
Let’s start a conversation.
Whether you’re an individual, a family member, a support coordinator, or a community partner, we would love to hear from you and share where we are in our journey.
