For families
You know your loved one best.
We believe families are essential partners. Here’s how we think about support, how the ODP process works, and how to reach our team.
Our philosophy
Person-centered, family-connected.
Person-centered support means the individual is at the center of every decision. Families and trusted supporters bring irreplaceable knowledge, history, and love — and we want to honor that.
Listening first
Learning what matters to the person and the family before anything else.
Clear communication
Keeping families informed, with the individual’s consent and privacy respected.
Shared goals
Supporting the goals in each person’s plan, together with their team.
Respect for culture
Honoring each family’s traditions, language, and values.
Understanding the process
How the ODP process works
Every situation is different, but this is a general overview of how individuals and families access services through Pennsylvania’s Office of Developmental Programs — and the role supports coordinators play throughout.
STEP 1
Connect with your county program
Access to ODP services generally begins with your county intellectual disability/autism program (often called the Administrative Entity). The county and ODP determine eligibility.
STEP 2
Work with a supports coordinator
A supports coordinator from a Supports Coordination Organization (SCO) helps the individual and family understand options, locate resources, and plan for services.
STEP 3
Build the Individual Support Plan
The person, their family, and their team develop an Individual Support Plan (ISP) describing goals, needs, and the services authorized to support them.
STEP 4
Choose providers
Individuals and families choose among qualified providers. Supports coordinators help share information about providers and coordinate referrals.
STEP 5
Review and adjust over time
Supports coordinators monitor services, and the ISP is reviewed regularly so support keeps pace with the person’s life and goals.
Please note: This overview is for general information only and is not legal or eligibility advice. Your county program and supports coordinator are the best sources of guidance for your situation. Learn more from the Office of Developmental Programs.
Learn more
How to reach our team
We welcome early conversations. Reach out with general questions — we’ll be glad to share where we are and what we’re building.
Send a message
Use our general inquiry form. Please keep messages non-sensitive.
Contact UsLearn our approach
Read about the values and commitments that will guide our planned services.
About UsSupport coordinators
We’d welcome connecting with SCOs and supports coordinators in Montgomery County.
Contact us as a coordinatorQuestions
Frequently asked questions
Don’t see your question here? We’re happy to help.
Is VTB Loyalty Care Partners accepting participants now?
Not yet. We are currently completing provider qualification requirements with Pennsylvania’s Office of Developmental Programs (ODP). We are not currently delivering services or accepting participants. You’re welcome to contact us to learn more and to hear about our progress.
Who decides whether someone is eligible for services?
Eligibility for ODP-funded services is determined through the county program and ODP — not by service providers. We cannot determine eligibility or guarantee that any service will be authorized.
How do we start the process if we’re new to ODP services?
A good first step is contacting your county intellectual disability/autism program. If you already have a supports coordinator, they are the best person to talk with about services, planning, and provider options.
What does a supports coordinator do?
Supports coordinators help individuals and families navigate the ODP system. They help develop and update the Individual Support Plan, share information about available providers, coordinate referrals, and monitor that services are delivered as planned.
Do families get to choose their provider?
Choice is a core value in Pennsylvania’s ODP system. Individuals and families choose among qualified providers that are available to them, with help from their supports coordinator.
What is In-Home and Community Support?
It is an ODP service that helps people acquire, maintain, or improve skills related to daily living, independence, and participating in their community. It is our planned first service. Learn more about our planned services.
Do you offer nursing or special education services?
No. VTB does not provide nursing or educational services. Nursing and Special Education are areas of future professional interest only, and any future service would be introduced only once we are appropriately licensed, qualified, and authorized.
What information should I share through the website?
Please keep messages general — your name, how to reach you, and a short note about what you’d like to learn. Do not send medical diagnoses, Social Security numbers, Medicaid IDs, or other sensitive records through this website.
Contact our team
Let’s start a conversation.
Whether you’re an individual, a family member, a support coordinator, or a community partner, we would love to hear from you and share where we are in our journey.
